C.H. Hanson Shipping Policy
We strive to process and ship orders as quickly as possible so you can get the tools and equipment you need without delay. All orders ship from the C.H. Hanson facility in Naperville, Illinois.
SHIPPING RATES
Standard Ground Shipping (Contiguous U.S.)
- Online orders under $90 qualify for a flat-rate shipping fee of $5.
- Online orders of $90 or more qualify for FREE standard ground shipping.
- Expedited shipping options are available and shipping costs will be calculated at checkout.
Orders Outside the Contiguous United States
The $5 flat-rate and free shipping offers apply only to shipments within the contiguous United States.
For shipments to Alaska, Hawaii, U.S. territories, Canada, or other international destinations, please contact our Customer Service team for shipping availability and freight quotes before placing your order.
Order Processing & Shipping Times
Quick Shipping
Most in-stock items can ship the same business day when an order is placed by 1:00 PM Central Time (CST). Orders received after 1:00 PM CST, on weekends, or on holidays will typically be processed and shipped on the next business day.
Standard ground shipping is the default shipping method for orders qualifying for flat-rate or free shipping. Delivery times vary based on destination and carrier service levels.
While we make every effort to meet these shipping timelines, order processing times may vary based on product availability, order volume, weather conditions, and carrier delays. If your order is expected to ship more than one week after it is placed, our customer service team will contact you with an estimated ship date as soon as that information is available.
Shipping Carriers
We ship orders through trusted parcel and freight carriers selected based on package size, weight, destination, and service level. Carrier options and expedited shipping methods are available during checkout when applicable.
Freight Deliveries
Large orders, machinery, equipment, and oversized products may ship via freight carrier. Freight shipments may require additional delivery arrangements and scheduling. Customers are responsible for inspecting freight shipments upon delivery and noting any visible damage before signing the delivery receipt.
SHORTAGES AND DAMAGE CLAIMS
Ownership and responsibility transfer to the consignee once the shipment is delivered to the carrier (F.O.B. Factory, Naperville, Illinois), regardless of who pays shipping costs.
Upon receiving your shipment, please:
- Inspect all goods immediately upon delivery.
- Note any shortages or damages directly on the carrier's delivery document at the time of delivery.
- Submit any claims for loss or damage to the carrier within 7 days of receipt.
Claims submitted after 7 days cannot be honored by the carrier or C.H. Hanson.
SHIPPING POLICIES BY BRAND
Shipping policies are also available for each of our brands: