C.H. Hanson Careers
OUR VALUES
Everything we do at C.H. Hanson is guided by four core values.
Get it Done We approach work with a can-do attitude. We do what it takes to overcome obstacles, and we show up as a team willing to lend a hand wherever it is needed.
Get it Right We strive for excellence in everything we do. We practice continuous improvement to keep getting better, and when we make a mistake, we own it and make it right.
Give Back We actively look for ways to help and serve others, from the people we work alongside to the broader communities around us. We encourage our employees to volunteer their time in community service.
Give Grace People are valuable and worthy of dignity and respect. We lead with compassion and extend forgiveness when someone falls short of expectations.
MISSION AND VISION
Our mission is simple: "Tools for Generations to God's Glory." That means building products people need, want, and can rely on to do their best work, while also building something larger. We are committed to growing internal and external communities, deepening relationships with our customers and vendors, and becoming truly irreplaceable to the people we serve. At C.H. Hanson, the future is bright because our purpose goes well beyond the products we make.
BENEFITS INCLUDE:
- Competitive Medical, Dental, and Vision Insurance
- Generous PTO
- 401(k) Profit Sharing with company match
- Professional Development through tuition reimbursement, on-demand learning, and career growth pathways
Join Our Talent Network
Thank you for your interest in a career with C.H. Hanson. While we do not have any current job openings, we're always interested in connecting with talented individuals who are passionate about quality, innovation, and serving our customers.
If you believe your skills and experience would make you a great addition to our team, we encourage you to submit your resume. We'll keep your information on file and contact you if a position becomes available that matches your qualifications.
At C.H. Hanson, we're proud of our long history of manufacturing trusted tools and marking products, and we're always looking for people who share our commitment to craftsmanship, teamwork, and continuous improvement.
Interested in future opportunities? Submit your resume and cover letter, and we'll be in touch if the right opportunity arises.
CH Hanson is an EEOC employer | Please submit your resume to our HR Department.
Customer Service Representative
DEPARTMENT: Customer Service
REPORTS TO: CSR Manager
Delivers exceptional customer service by providing accurate product and service information for industrial and retail brands (e.g., Palmgren, Superior Tool, C.H. Hanson). Responds to inbound queue calls, assists customers in identifying effective solutions, and provides timely updates on product availability and shipment status.
Duties & Responsibilities
- Communicating with customers through various channels – phone, email, website chat function and mobile phone text line
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Enter and maintain all customer orders received daily
- Process outgoing EDI documents – Purchase Order Acknowledgment, ASN and Invoice
- Authorizes RGA’s and credits as needed
- Quotes products and services
- Supports sales teams as needed
- Grow house accounts – i.e. informing customers of additional or new product and cross sell out of stock items
- Determining the quickest, most effective ways to answer a customer’s questions
- Troubleshooting common issues with a product
- Responding to reviews on our customer’s websites
- Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as the action taken – take ownership/accountability of your interactions/transactions
- Resolves product or customer problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem to delight the customer (should have the ability to relay information accurately if more assistance internally is required to solve customer related issues) and following up to ensure resolution.
- Contributes to team effort by accomplishing related tasks – actively promote cohesion and teamwork with other members of the company
- Regular predictable attendance
- Demonstrates adaptability and openness to adopting new technologies, including AI-driven tools and digital communication platforms, as the company evolves.
- Other duties as assigned
Desired Qualifications
- 3 to 5 years of customer service experience (with industrial background preferred but not required)
- Bachelor's degree preferred
- EDI processing experience preferred
- Quality focused
- Problem solving skills
- Time Management
- Documentation and computer skills
- Listening skills – attentiveness/patience
- Phone skills
- Ability to resolve conflict
- Multi-tasker
- Math skills – understand and convert fractional dimensions, millimeters, inches and decimals
- Microsoft Excel
Work Schedule & Compensation
Monday - Friday, hybrid schedule (combination of on-site and remote work)
Standard business hours 8:00 am - 5:00 pm; flexibility may be required based on business needs
Salary range: $50,000.00 - $55,000.00 annually based on experience and qualifications
CH Hanson is an EEOC employer
Please submit your resume to our HR Department.
Assistant Warehouse Manager
DEPARTMENT: Warehouse
REPORTS TO: Warehouse Manager
Assist the Warehouse Manager in the overall operations of the warehouse including receiving, shipping, inventory control, and direct supervision of warehouse staff.
Responsibilities Include:
- Meeting performance metrics including timely receiving, on-time shipment, customer order accuracy, efficiency, and inventory accuracy.
- Directly manage LTL, Parcel and Receiving Team Leads.
- Recruit, orient and train staff on both warehouse procedures, software, and safety protocols.
- Provide staff development and feedback including performance reviews, coaching, and disciplinary actions.
- Planning and scheduling staff to meet customer demands
- Ensure successful order completion from allocation, picking, packing and shipment; managing orders when necessary.
- Maintain inventory accuracy by overseeing physical counts and reconciling discrepancies.
- Maintain physical condition of warehouse by inspecting equipment; issuing work orders for repair and requisitions for replacement
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
- Maintain written operating procedures and Sage X3 training documentation including customer specific shipping and labelling requirements
- Assist in developing policies and procedures to direct the operations of the warehouse
- Assist in the planning and implementing of warehouse improvement and optimization projects.
- Enforce company procedures, rules and regulations
- Regular predictable attendance
- Other duties as assigned
Desired Qualifications:
- High school diploma or GED.
- 3+ years of warehouse leadership experience (lead/supervisor or above) in a high‑volume distribution environment.
- Demonstrated knowledge of warehouse operations including common SOPs, safety, carrier compliance, and forklift certification.
- Proficiency with ERP Systems (preferably Sage X3), EDI (e.g., SPS Commerce, TrueCommerce, or similar), Microsoft Excel, Outlook, and Teams.
- Strong problem‑solving, decision‑making, and follow‑through; able to prioritize in a fast‑paced environment.
- Effective written and verbal communication; able to coach and collaborate across all levels.
- Ability to work extended hours during occasional peak periods.
- Bi‑lingual English/Spanish Desired.
Work Schedule & Compensation
Monday - Friday Schedule On-site
Standard business hours 8:00 am - 5:00 pm; flexibility may be required based on business needs
Salary range: $60,000.00 - $65,000.00 annually based on experience and qualifications
CH Hanson is an EEOC employer