C.H. Hanson Return Policy
C.H. Hanson is committed to providing quality products and customer support. If you need to request a return, please review the following policy requirements before submitting your request.
Return Authorization Required
All returns require prior authorization from C.H. Hanson. Unauthorized returns may be refused.
To request a return authorization, please contact our customer service team through the C.H. Hanson Contact Page.
Return Eligibility
- Returns must generally be requested within 30 days of invoice date
- Products must be unused and in resalable condition
- Returned items must include original packaging when possible
- Proof of purchase may be required
Custom, special-order, discontinued, or non-stock items may not be eligible for return.
Return Shipping
Customers are responsible for return freight charges unless the return is due to a verified shipping error or product defect.
All approved returns must be shipped freight prepaid to our Naperville, IL warehouse.
Restocking Fees
All returns are subject to inspection (for original condition) and a 20% restocking fee.
Damaged or Short Shipments
Customers are responsible for inspecting shipments upon delivery.
Any visible damage or shortages should be noted with the carrier at the time of delivery. Concealed damage claims should be reported promptly after receipt. Please see our Shipping Policy for more details.
Warranty-Related Returns
Products believed to be defective may qualify for warranty evaluation under the C.H. Hanson Warranty Policy.
Contact Us
For return assistance, please contact: